Standard UK delivery is Free on Boots & clothing with free returns and exchanges.
Channel Islands delivery is £5.99
For overseas orders, postage costs are calculated according to area, unfortunately we are unable to offer free returns for overseas orders, however, where free returns are not provided, Paypal may assist with returns.
Our terms of delivery
- Delivered within 3-5 working days.
- Delivery is Monday to Friday during business hours (Monday to Saturday in UK).
- Orders are shipped the next business day.
- Next day delivery can be arranged please enquire for prices.
Delivery direct to your door:
A signature will be required upon delivery of your order.
If there is no one at the indicated nominated delivery address who can accept delivery of Products, the carrier will leave a notification card in your mail box and it will be re-delivered.
After 3 attempts your parcel will be returned back to the Trailback warehouse.
Please be aware that Saturday is not classed as a working day.
CollectPlus can make deliveries on this day, however we are unable to guarantee a Saturday service.
It is our goal to deliver within the above mentioned times, although delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers’ local bank holidays.
Please note that we will be unable to change the delivery address on orders after checkout.
Please be aware that title to and risk of loss in your Products will pass to you when you take possession of the Products.
FOR INTERNATIONAL ORDERS & RETURNS
1. We are very sorry but the Trailback website will not accept international orders this is due to variations in shipping costs, please contact Trailback direct on: firstname.lastname@example.org and we will advise you further.
2. Trailback will not be able to arrange or cover the costs of any international returns, these costs must be covered by the customer.
However in some cases when paying by Paypal they will offer reimbursement of returns costs, please check details locally to find out more prior to placing your order.
3. If an exchange is required, you will need to arrange for the return, however Trailback will cover the shipping costs out from the UK for a single exchange only.