However should you need to return goods to us, under no circumstances should the products be worn outside. Please ensure items are returned to us within 15 days of receiving them and they must be undamaged, unworn and in their original packaging and condition with all tags and labels attached. Please be aware that no exchange or refund will be offered if tags and labels have been removed.
We will offer 1 only free exchange or 1 free return on our products.
Ensure also that you include any additional gift items that may have been added with our Trailback products, these must also be returned undamaged and within their original packaging.Please be aware that any Christmas items will have an extended period for return.These must be returned no later than 14thJanuary.
TrailbackSea DrifterLiskey Hill CrescentPerranporthCornwallTR6 0HP.
Please be aware that whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safe and sound at our warehouse.
You can receive a full refund assuming you send the item and its original packaging back in perfect condition along with tags and labels attached and your original receipt.
You will receive a refund in full by the same method as you paid. The refund will exclude your original postage costs.
We reserve the right to inspect all goods that are returned to us, so please do not damage the goods or the packaging whilst you inspect them or try them on for size. Please ensure also that the product is not tested outside under any circumstances.
Once we have received the product(s) in their original packaging, a refund will be credited to the payment card account within 14 days. Please note that it may take up to 14 days for your bank to credit your account. In these circumstances, we cannot take responsibility for any bank charges that you may incur.Please be aware that we do not accept liability for any goods that do not reach our warehouse after posting.
It is therefore advised that you retain the proof of postage on any goods returned.In the event that damage has been caused to the product, we reserve the right to refuse a refund or exchange.
Where goods are returned not in their original packaging or where packaging has become damaged, we reserve the right to refund you in full, less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange.
If you make a purchase online, but find when you receive your purchase it is either faulty or damaged, then you have from the date of receipt up to 15 days to reject the goods and return it to our warehouse to receive a full refund.In these circumstances we will pay for any postage costs incurred by you upon receipt of the faulty goods.
If you return your purchase by post after the periods outlined above, (with the exception of faulty or damaged goods) we reserve the right not to offer you a refund in full.
Trailback consider the return period of 15 days sufficient for customers to inspect the items for any faults and thus to accept them.Should your items become faulty once the return period has elapsed and the items are within the one year warranty period, we will either repair or replace the items, at our discretion.
If there are any discrepancies with your order, you must notify us as soon as possible. If you have been shipped the incorrect goods then please do accept our apologies. Please follow the Exchange & Returns Procedure and on receipt of your order, we will offer an exchange or refund.Any replacements will be sent to you at no extra cost to yourself. Please allow up to 14 days for your refund to be processed.
No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.Refunds and exchanges will only be available to the original purchaser and is not transferable.
If you are a UK or EU customer, in addition to our Returns or Exchange Procedure, you have fourteen 14 days (beginning the day after receipt of the goods) to cancel your purchase order under the Distance Selling Regulations.
These legal rights do not apply to non-EU customers.
Our refund policy does not in any way affect your statutory rights in respect of faulty or damaged goods.